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Just got your HBO Max subscription, but you find any TV show or movie you stream keep buffering?

If you subscribe to HBO through Amazon Appstore, Apple, Google Play, Roku Channel Store, Samsung TV, WarnerMedia, Consolidated Communications, Liberty, North State, Optimum, Service Electric Cablevision, Verizon Fios, or Ziply Fiber, then you have access to HBO Max right now, at no extra cost!

Part 1: Best way to download HBO GO videos: If you are working on Mac, Mac Video downloader could be the best HBO GO video downloader (For Windows users, you can use GetFLV). With its help, you can download any one of your favorite videos in only one click. Before you begin with Mac Video Downloader, you must download the software and install. Not only this, once you have created your credentials for HBO Max, but you can also use the same login ID to access HBO Now and HBO Go as well. This will essentially give you access to all of the content offered by HBO on their streaming platform without any extra charge. How to Install HBO GO for Windows PC or MAC: HBO GO is an Android Entertainment App that is developed by Home Box Office Inc. And published on Google play store on NA. It has already got around 10,000,000+ downloads so far with an average rating of 3.0 out of 5 in play store. Amazon will be removing HBO from Amazon’s Prime Video Channels selection starting next year, according to CNBC. As WarnerMedia is trying to build its subscriber base for HBO Max, it seems the.

With HBO Max being the latest entry into the so-called streaming wars along with Disney Plus, Netflix, Apple TV+ and Amazon Prime, it has one of the biggest and most popular catalogs of hit shows, movies, and own selection of exclusive originals.

However, with more and more people moving onto streaming content directly from their devices and abandoning their cable TVs, it does bring about bandwidth and connectivity limitations during streaming. One such common issue, where users have had to face, is experiencing the infamous buffering loading screen whenever you try to stream content.

Microsoft's Xbox One system allows you to extend its functionality by downloading apps that give you access to streaming content. For a monthly subscription fee, you can watch HBO's content on your gaming console. HBO GO didn't have airplay enabled until recently, make sure the app is up to date. If you are still having issues it is something to take up with their support team. Having the same problem. When using AirPlay, my iPad 2, and HBO GO, all I get is sound, no picture.And see my previous post. . Download episodes and movies to your phone or tablet to watch offline, anytime. Up to five viewer profiles with customizable profile images. Content and feature availability on HBO Max may vary by region. Some titles and features shown above may not be available in your country. HBO Max is only accessible in certain territories.

This guide was written because we couldn’t find a guide that directly discusses how to go about addressing buffering issues with the HBO Max platform.

The guide is pretty comprehensive and includes all the solutions which we’ve tried and tested to be effective, which credit due is a result of tens or hundreds of user feedback and multiple Reddit posts that discussed this very topic online. So if you’re looking to get your HBO Max stream fixed and reduce the amount of buffering, then this post will help you achieve that. We will guide you step-by-step on how to go about some of the solutions as you may well need to configure certain settings on your device to obtain the most optimum streaming experience.

Let’s jump right in!

1. Check If Your Internet Speeds Are Fast Enough To Stop Buffering.

The minimum download speed to stream for HBO Max is 5.0 Mbps [source].

Whether you’re using your phone, tablet, computer, or your TV, it will need to meet at the very least, the minimum download speeds stated to reduce the amount of buffering experienced.

We assume for when once 4K UHD streaming is available for HBO Max, that the minimum download speed for that will be 25.0 Mbps, similar to that of Disney+, which we’ve covered before.

Now, usually, if your internet connection is slower than the recommended 5.0 Mbps, the quality of the stream will be adjusted to stream at a lower bitrate, such as 720p, 480p, or 144p to make sure that the stream does not buffer.

However, if this happens too often, then the culprits will either be the HBO servers or your internet connection. The latter is often the most common, and you will want to test if your internet connection speeds are optimal.

How do you go about testing your internet connection speed? You can test using a service like, which will measure both your Download and Upload speeds. You must take note of the Download speeds (Mbps).


If the internet is slower than 5.0 Mbps, then you will want to get in touch with an internet service provider such as AT&T, Verizon, Xfinity, Sprint, T-Mobile if you’re here in the US. If you’re outside the US, you will need to get in touch with your local internet service provider.

2. Lookout for HBO Max App Updates.

At the time of this writing, HBO Max has just been released a day or two ago, which means that the service is still relatively new and still has a lot of room for improvement. Expect to receive tons of frequent updates and patches for bugs for the platform over the coming months.

We will show you how you can check for updates no matter which device you’re on:

If you’re on an Apple device such as an iPhone or an iPad

  1. Open up the App Store and then tap on your profile icon.
  1. Next, under the Available Updates (if any), you can check if there any pending updates for all your apps, including the HBO Max app.
  1. Lastly, simply tap on the Update button to begin the updating process.

If you’re on an Android device

  1. Open the Google Play Store app and then tap the Menu (it’s the one that looks like a hamburger icon).
  2. Next, tap on My apps & games.
  3. Then apps with an update available will be labeled “Update.”
  4. Lastly, simply tap on the Update button next to HBO Max to begin the updating process.

If you’re on a Windows 10

  1. Click on the Start menu (bottom-left) and then search and select your Microsoft Store app.
  2. Once you’ve opened the Microsoft Store, select the More button (…).
  3. Next, click on Downloads and updates.
  1. Lastly, click on Get updates and download any updates available for the HBO Max application.

If you’re on a Mac

  1. Launch the Mac App Store from your Dock or using Spotlight Search.
  2. Next, click on Updates from the left-hand side menu.
  3. Lastly, click on the Update button next to the HBO Max app (if there is a pending update) or click Update All to update all apps in the queue.

If you’re on a PS4, then you can follow this guide here.

If you’re on an Xbox One, then you can follow this guide here.

3. Force Close the HBO Max App.

If you’re experiencing your HBO Max streams to keep buffering when using your smartphone or tablet, then a great effective way that has often worked is to fully force close the app.

On an iPhone without a Home button — iPhone X, iPhone XS or XS Max, iPhone XR, iPhone 11 or iPhone 11 Pro or later models; you can force-close the HBO Max app by swiping up from the bottom of your screen and pausing in the middle of the screen (as shown in the GIF below).

On an iPhone with a Home button — iPhone 8, iPhone 7, iPhone 6S, or earlier; you can force-close the HBO Max app by double-pressing the Home button and then swiping up to close the app.

On an Android device, the method of force closing an app varies based on your device’s manufacturer. Meaning, force closing a Samsung app may be different from that of on the Google Pixel. If you’re on a Google Pixel device, then simply swipe up from the bottom of the screen and then hold it in the middle. Then simply swipe up to close the HBO Max app.

On a Samsung device, just go into your Home screen and tap on the Recent Apps shortcut. This icon is located in the bottom-left corner of your Samsung phone’s screen (it looks like a hamburger icon with three lines). Tap on the icon and then swipe left or right to look for the HBO Max app. Once you locate the HBO Max app, swipe upwards to close it.

Again try to reopen the HBO Max app and test to see if you’re able to stream without experiencing any buffering.

4. Reinstall HBO Max App.

By uninstalling and reinstalling the HBO Max app, it helps both to reduce the storage that it takes up on your device and clear the cache of the app, which may have gotten corrupted.

Whenever you uninstall an app after much usage, you will notice that there will be a significant decrease in the amount of storage that the app uses up. The data that is removed in the process is what’s called the cached data. Cache data are temporary files that get stored on your device that help speed up the process of not having to load up the same parts of the app repeatedly [source].

One way to remove cached data with the HBO Max app is to delete and reinstall the HBO Max app.

Here’s how you can reinstall the HBO Max app depending on which you’re using:

If you’re on an Apple device.

  1. Simply long-press on the HBO Max app from your Home page.
  2. Next, as the app jiggles, tap on the X button on the app to Delete App.
  1. Lastly, head back into the App Store, look up “HBO Max” and then reinstall it once again.
  1. Log back into your HBO Max account using the email and password registered with it.

If you’re on an Android device (varies between devices)

  1. Open the Google Play Store app.
  2. Next, tap the Menu (the one that looks like a hamburger icon) and then tap on My apps & games.
  3. Now, tap on the HBO Max app that is installed.
  4. Lastly, tap Uninstall. You can now go back, and lookup for “HBO Max” in the Google Play Store and then proceed to reinstall it once again.
  5. Log back into your HBO Max account using the email and password registered with it.

If you’re on an Apple TV, Samsung Smart TV, Android TV, Chromecast, Playstation, Xbox One, then you may refer to HBO’s help page on uninstalling and reinstalling HBO Max on those particular devices.

5. Make Sure You Have The Right Cables For HBO Max App.

If you’re using your Chromecast, Apple TV, Samsung Smart TV, Android TV, or any alternative, then you will want to use the correct cables and hardware that is recommended for streaming the high-definition content.

Unlike Disney, where they’ve explicitly stated the recommended cables required for streaming, HBO Max instead only suggests using a ‘wired connection’ using an Ethernet cable for best performance instead of relying on your wireless connection to stream content over onto your devices.

We will also go with the same recommendations given by Disney, where it’s best to use high-speed HDMI cables and displays that have HDCP 2.2 for streaming content, particularly if you’re looking to stream in HDR or 4K Ultra HD. Additionally, you will also need to have an HDCP 2.2 compliant cable. The recommendations should be effective for HBO Max just as it is for Disney+.

For your convenience, we have listed down the cables which we recommend that can be obtained via Amazon for cheap:

High-speed HDMI cables

  • Best Bang for Buck:AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack, Supports HDCP 2.2— $7.55
  • Premium Option:Belkin Ultra HD High-Speed HDMI Cable Dolby Vision HDR, 2 M/6.ft, Supports HDCP 2.2— $34.99

Let us know down below if you have any questions regarding the method. 🙂

6. Clear Out Any Cached Data.

Aside from uninstalling and reinstalling the HBO Max app, there are separate ways to remove the cached data stored if you’re using the web browser version of HBO Max or accessing the HBO Max from an Android device.

If you’re using the search browser to stream, then here are the steps on how you can clear the browser cache:

If you’re on Google Chrome (on Mac and Windows)

  1. From the top right corner, click More (three vertical dots).
  2. Next, click More tools.
  3. Now, click Clear browsing data.
  4. Over here, you will need to select a time range. To delete everything, select All time.
  5. Make sure that you check the boxes for Cookies and other site data and Cached images and files. This will remove all the cache data that is stored for HBO Max too.
  6. Lastly, click Clear data.

If you’re on Firefox (Mac)

  1. Firstly, click the History menu at the top of the screen.
  2. Next, select the Clear Recent History option.
  3. Now, from the drop-down menu for “Time range to clear:” select Everything.
  4. Make sure that you check off the box for Cache as well. Then click Clear Now to confirm.
  5. Lastly, restart or refresh Firefox.

If you’re on Firefox (Windows)

  1. Firstly, click the Firefox menu (found in the top right corner).
  2. Next, select History and then select Clear Recent History.
  3. Now from the drop-down menu for “Time range to clear:” select Everything.
  4. Make sure that you check off the box for Cache as well. Then click Clear Now to confirm.
  5. Lastly, restart or refresh Firefox.

If you’re on Safari (Mac)

  1. Firstly, click Safari from the menu bar.
  2. Next, select Preferences.
  3. Then select the Privacy tab.
  4. Now choose to Manage Website Data and click Remove All.
  5. Lastly, click Remove Now to confirm.

If you’re on Microsoft Edge (Mac and Windows)

For steps to clear out the cache from Edge, you may refer to the steps laid out here.

If you’re using an Android device (varies with device):

  1. From the home screen, go to Settings.
  2. Next tap on Apps and then HBO Max.
  3. Now tap on Storage.
  4. Over here, hit the Clear Cache and Clear Data button to remove all cache data from the HBO Max app.

For steps to clear out the cache on Android TV, Apple TV, Samsung Smart TV, Chromecast, Playstation 4, Xbox One, you may either refer to the Help page by HBO or simply search for the instructions yourself.

7. Wait It Out.

Since HBO Max was just released a few days ago (May 27, 2020) from the time this was initially written, the platform is still evolving and growing in both its offerings and stability.

It’s possible to experience buffering issues, closed captions not working, sign-in issues, error messages, etc. all within the first few months since the birth of the platform.

So while HBO Max is still in its infancy, there will inevitably be improvements and updates released over time that will address these issues.

Hence this will only come with time and a bit of patience. 🙂Imac g4 ad.

However, while you’re waiting, you can also follow up with the next method as well.

8. Reach Out to HBO Max Support.

HBO provides four ways of reaching out for support — Phone, text, chat, or email.

This is helpful as in case if you are experiencing an issue such as buffering issues or can’t sign in using your DirectTV account (which is another content we have in works), the support team can assist you and help you.

Lastly, you can also try to reach out to them via their HBO Max Twitter page and even the HBO Max subreddit. Although they’re not as responsive there, it sure does present itself as an alternative option if needed.

Try it and see if any of the ways above helps to address or at least have someone over at HBO Max raise the issue to their technical team.

That’s pretty much it! We hope that this guide has helped you provide some useful solutions to fixing HBO Max streams from keep buffering. If you have questions, please feel free to leave a comment below, and we will love to help you out. ❤

P.S. If you have found a better solution to the above, please comment down below, and we will credit you when we update this article. 🙂

If this guide helped you, please share it. 🙂

© Provided by CNET HBO Max is coming. HBO/Screenshot by Gonzalo Jiménez/CNET

The world may be stuck at home but the streaming wars continue with no regard for the coronavirus. Less than a month from now, on May 27, arguably the biggest Netflix competitor of them all joins the battlefield: AT&T's HBO Max.

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The new souped-up Max service offers every show and movie available on HBO and adds a host of exclusive content from WarnerMedia and DC Comics. It will be home to popular shows such as Friends, The Big Bang Theory and Rick and Morty; classic films like Lord of the Rings, Casablanca and A Star Is Born; DC Comics movies like Joker and Wonder Woman; and kids' content from Looney Toons and Sesame Street. HBO Max will also stream originals including a new Justice League Dark series from J.J. Abrams, a Game of Thrones spin-off called House of the Dragon and a new Sesame Street show called The Not Too Late Show with Elmo. The HBO Max catalog is simply massive.

© Captura de pantalla por Gonzalo Jiménez/CNET

HBO Max is coming.

Max is priced at the same $14.99 per month that HBO already charges for a subscription, so current HBO subscribers might expect to be upgraded to it automatically. Unfortunately, it's not that simple. Here's what we know so far about how HBO Max will be rolled out.

What do I do if I'm an HBO Now subscriber?

© Provided by CNET HBO Now on the Apple TV. Sarah Tew/CNET

AT&T says that all customers who subscribe to HBO Now directly, for example people who subscribed through and are billed by HBO, will be upgraded for free to HBO Max.

An HBO Max spokeswoman says that the company will be 'communicating additional details on how specific users access HBO Max as we get closer to launch.' It's still unclear if any steps will needed to be taken on the user side to transition from HBO Now to HBO Max, or if your HBO Now login will simply work in the new HBO Max apps.

If you subscribe to HBO Now through a third-party service -- such as on a platform like Amazon Prime Video Channels or Roku, or through an internet provider or if you signed up for the service via the Android app -- you won't necessarily be upgraded, as the billing there isn't handled directly by HBO.

HBO and Apple reached an agreement on Monday to upgrade those who subscribe to HBO Now through an Apple device to HBO Max. The upgrade will be available in time for the new service's launch.

Unsure how you're getting HBO? You can check by logging in on your phone or computer. Here's how, according to HBO's help guide:

1. After logging in, you need to head to the Profile section.

i. On a computer check the upper-right corner and choose the Profile icon.

ii. On a phone or tablet tap the Profile icon, then tap the Settings icon (upper-right corner).

2. Choose Billing Information and look for the following sentence: Your subscription is billed through _________.

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A full list of third-party providers can be found here.

What about if I get HBO from my cable provider or streaming TV service?

As with the third-party HBO Now subscriptions, it's not completely clear what HBO will be doing for those who get HBO from their cable TV company. It is possible AT&T will make a deal with some to push users to HBO Max, but that is still largely not known.

As a current subscriber you will still be able to continue watching HBO and using HBO Go, but you will miss out on all the extra shows and movies being added to HBO Max exclusively. There are some exceptions, however, depending on your provider.

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Charter customers who already subscribe to HBO through the Spectrum cable service will 'gain immediate access to HBO Max,' according to the HBO Max spokeswoman, while new Spectrum subscribers will 'be able to purchase HBO Max directly through Charter at launch.'

AT&T previously announced a deal with YouTube TV in February that 'will allow users to subscribe to HBO Max through that service.'

The spokeswoman says that the company has 'additional distribution partners in place for HBO Max at launch, and as soon as we're able to announce those deals and outline the user experiences on those platforms we will do so.'

What if I get HBO from AT&T or DirecTV?

HBO, like the rest of WarnerMedia, is owned by AT&T, so the upgrade process for those living in this world is a bit easier. That said, it's not completely free of complications. If you have an AT&T service you will likely get some HBO Max free, but whether that is for one month, three months or one year or is a general free upgrade will vary depending on which services you have.

Here's a chart AT&T put together to show if you will get the free upgrade.

© Provided by CNET AT&T made a chart to help show who gets an HBO Max upgrade. AT&T

New AT&T TV Choice, Xtra or Ultimate, and Óptimo Más package customers and new DirecTV Choice, Xtra, Ultimate, Más Ultra or Óptimo Más package customers will be eligible to receive HBO Max included for a year.

Current subscribers with most TV packages from AT&T TV or DirecTV will be able to get a three-month free trial of HBO Max, though this excludes those on the cheapest TV packages.

Those with AT&T's Internet 1000 home broadband or Unlimited Elite wireless plan will similarly have HBO Max included, while those with other home broadband or wireless plans will get a one-month free trial.

So if I pay for HBO through my cable provider or a third party what should I do?

© Provided by CNET If you pay for HBO Now, the switch to HBO Max is a no-brainer. David Katzmaier/CNET

Regardless of if you have HBO Now or HBO from a cable provider, the price is generally the same: $14.99 per month. That price is also the same as a new HBO Max subscription, so if you're paying for HBO and not getting it bundled for free, our advice is to switch to being billed directly by HBO, or just cancel it through your current third-party method and then sign up for HBO Max when it launches.

The cost differences pretty much cancel out and HBO Max gives more for your money, particularly if you have HBO Now and are not being billed directly by HBO. The experience for watching could be as simple as just swapping the Now app for the Max app, which makes the switch a no-brainer.

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Those looking to save can cancel their existing HBO or HBO Now subscriptions and sign up for the HBO Max preorder. Under the preorder you'll be able to get HBO Now for $12 per month for the next year -- as opposed to the regular $15 per month rate -- including a free upgrade to HBO Max when it launches on May 27. If you have HBO Now and/or planned on getting HBO Max this can save you a quick $36.


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For cable users, particularly those accustomed to watching TV on channels and not apps, the transition is slightly more complicated and will mean having to use a device like a Roku, Fire TV , Chromecast or Apple TV to get the service onto your TV as opposed to just changing a channel. While these devices can be found at fairly affordable prices, it does mean having to switch between different inputs when navigating between the HBO and regular TV.

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With less than a month to go we expect more information to come out and we'll update this article when that happens.

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